Welcome to ChatReal.ai!

Aisun Inc. ("ChatReal", "we", "us", and/or "our") operates the ChatReal.ai mobile and web applications, including the informational websitewww.chatreal.ai (the "Website"), along with other associated services (collectively referred to as the "Services").

At ChatReal, we prioritize the protection of your privacy. This Privacy Policy outlines the methods by which we collect, store, use, and share your information while using our Services.

We are dedicated to safeguarding the confidentiality of your information. During your use of the Apps, you may share personal data through your interactions with your ChatReal.ai AI companion. We process such data solely as described in this Privacy Policy to enable personalized, secure conversations and to allow your AI companion to improve its responses over time. Additionally, we may use information related to your visit to our Website to enhance our Services; however, we will not utilize or disclose the content of your conversations with ChatReal.ai for marketing or advertising purposes.

Any terms used in this Policy without definition are defined in our Terms of Service. If you have any questions, please contact us atcontact@chatreal.ai.

1. Information We Collect

A. Information You Provide

When using our Services, you may provide us with the following types of information:

• Account Information: This includes your name, email address, and password. If you opt to log in via another service (e.g., Google or Apple), we may receive data related to the service you used to log in and, depending on your account settings, additional details such as your name, email address, or unique user identifiers.
  
  
• Profile Information: When registering for the Apps, you may be asked to provide your birth date, pronouns, and work status.
  
  
• Messages and Content: This encompasses the messages you send and receive through the Apps, including any personal details, photos, videos, voice recordings, or text-based content you share.
  
  
• Interests and Preferences: You may select preferences for the type of conversations you wish to have (e.g., preferred topics) and communication preferences (e.g., times of day you wish to interact with the Apps). Additionally, over time, we learn about your interests and preferences based on your use of the Services, enabling us to personalize your experience further.
  
  
• Payments, Transactions, and Rewards: If you make purchases through the Services, payment information is processed by a third-party payment processor, Stripe. We maintain a record of your transactions, purchases, selected features, and any rewards you earn or redeem.

B. Information We Collect Automatically

We automatically collect the following types of information through your interactions with our Services:

• Device and Network Data: This includes details such as your device's operating system, manufacturer and model, browser type, IP address, device and cookie identifiers, language preferences, mobile device carrier, and general location (e.g., city, state, or geographic area).
  
  
• Usage Data: This encompasses data regarding your interactions with the Services, such as links you click, buttons you press, and pages you visit.
  
  
• Face and Head Movement Data: We collect data via the TrueDepth API, which tracks head and face movements. This data allows users to control augmented reality experiences and selfie filters. Importantly, this data is processed solely on your device and is not stored externally.
  
  
• Cookies and Tracking Technologies: We utilize cookies, web beacons (e.g., pixel tags), and local storage technologies (e.g., HTML5) to gather some of this data. For further information on how we use these technologies, please refer to our Cookie Policy.
  
  
• Our advertising partners may also use these technologies to collect limited information about your device and interactions with the Services (e.g., links clicked, pages visited, IP address, advertising ID, and browser type). However, they do not have access to your ChatReal.ai conversations or any photos or content you submit through the Apps.
  
  
• Please note: We do not share face and head movement data with third parties.

2. How We Use Your Information

A. Use of Your Information

We process your information for the following purposes:

B. Sensitive information.

The Services allow you to provide certain sensitive information that may be subject to special protections under applicable laws. This section explains how we handle such information:

Sensitive Information You Provide in Your Messages and Content

In the course of interacting with your AI companion, you may choose to share sensitive personal information, such as religious beliefs, sexual orientation, political views, health data, racial or ethnic origin, philosophical beliefs, or trade union membership. By sharing such sensitive information, you consent to its processing for the purposes outlined in this Privacy Policy.

3. How we share your information

A. Service providers

We may share your information with trusted third-party service providers who assist us in operating the Services or conducting our business activities. These service providers perform functions such as hosting, IT support, customer service, email delivery, and website analytics. Additionally, we may share your information with marketing service providers to facilitate the distribution of marketing emails and help us identify individuals who may be interested in our Services. However, we do not share the content of your Chatreal.ai conversations for marketing or advertising purposes. We require our marketing service providers to use your information solely for the purposes of providing services to us and prohibit them from using it for other purposes.

B. Professional advisors

We may disclose your information to professional advisors, such as legal counsel, auditors, accountants, bankers, and insurers, as necessary to obtain professional services in the ordinary course of business.

C. Advertising partners

We share certain non-sensitive information, including details such as the links you click, pages you visit, your IP address, advertising ID, and browser type, with advertising partners for interest-based advertising and marketing purposes. This information allows us and our advertising partners to deliver targeted advertisements and other marketing communications across the web. However, we will never share your Chatreal.ai conversations, photos, or other content you provide within the Apps with our advertising partners, nor will we use such data for marketing or advertising purposes.

D. Authorities and others

We may disclose your information to law enforcement, government authorities, and private parties when we believe such disclosure is necessary or appropriate for compliance with legal obligations, to protect our rights, the rights of others, or to ensure the safety, integrity, or security of the Services as described in Section 2.A above.

E. Business transferees

In the event of a corporate transaction, such as a merger, acquisition, sale of assets, or bankruptcy, we may share your information with acquirers, or other relevant participants in the transaction, including during negotiations or as part of the due diligence process. This includes the transfer of information as part of the sale or reorganization of Aisun Inc. and its assets.

4. How we secure your information

We employ a variety of industry-standard security technologies and procedures to safeguard your personal information from unauthorized access, use, or disclosure. Your account is protected by a password, and we encourage you to select a strong password and take necessary steps to protect your account from unauthorized access, including signing off after you have finished using the Services. All data transmitted between you and the Services is encrypted using Secure Socket Layer (SSL) encryption, which secures the transmission of sensitive data. Stored data is maintained on secure servers protected by multi-layered security measures, including firewalls, role-based access controls, and passwords. While we make reasonable efforts to protect your information, no system or technology can be guaranteed to be 100% secure. In the event of a security breach that compromises your data, we will promptly notify you as soon as we identify the issue.

5. Where we store your information

Our Services are operated from the United States. If you are accessing the Services from a location outside the United States, please be aware that the information you provide to us may be transferred, stored, and processed in the United States, which may have different privacy laws from the jurisdiction in which you reside.

6. Data retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The retention period is determined based on the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which the information was processed, and applicable legal requirements.

7. Your rights and choices

A. Opt-out of marketing communications

You may opt out of receiving marketing emails and other communications by following the unsubscribe instructions included in any communication we send, or by contacting us directly as outlined in the “Contact Us” section below. Please note that you may still receive non-marketing communications, such as service-related notices and updates.

B. Opt out of selling personal information and sharing for targeted advertising

We may share certain information with advertising partners for the purpose of interest-based advertising. Under certain laws, such sharing may be considered a "sale" or "sharing" of personal information. You may opt out of these disclosures and limit our use of cookies and other tracking technologies by referring to our Cookie Policy or using the “Your Privacy Choices” link found in the website footer. Some internet browsers allow you to send a "Do Not Track" signal to websites; however, we do not currently respond to such signals. For more information, please visitwww.allaboutdnt.com

C. Limit our use of sensitive personal information

If you choose to provide sensitive personal information in your messages or content, we will use that information only to facilitate your conversation with your AI companion and for purposes outlined in the "Sensitive Information" section above. If you do not wish to provide such information or have it processed, you can refrain from doing so. You may also request the deletion of sensitive information as detailed in the "Personal Information Requests" section below.

D. Personal information requests

Depending on your jurisdiction, you have certain rights to access, correct, delete, or restrict the use of your personal information. These rights may include:

• Access to the personal information we hold about you.
• Correction of any inaccurate or outdated information.
• Deletion of personal information we no longer need.
• Withdrawing consent, where applicable, for the processing of your personal information.
• The right to object to the processing of your personal information or request that we limit its use.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. In some cases, we may ask for additional information to verify your identity. Depending on your jurisdiction, you may also have the right to designate an authorized agent to submit requests on your behalf. We may require authorized agents to verify their identity and authority in accordance with applicable laws. Please note that some requests may be limited if fulfilling them would impact the rights of others, interfere with the provision of Services, or conflict with legal obligations.

E. Right to erasure (‘right to be forgotten’)

You have the right to request the deletion of your personal data. To make such a request, please contact us at contact@chatreal.ai. Please note that we may retain certain information if required by law or necessary for legitimate business purposes.

8. Use of Chatreal.ai by minors

The Services are intended solely for individuals aged 18 and older. If we discover that individuals under the age of 18 are using the Apps, we will take appropriate measures to block their access and delete their account. If you believe that a minor has provided personal information to us, please contact us, and we will take steps to delete such information from our records.

9. Changes to this Privacy Policy

As our business evolves, we may need to update or modify this Privacy Policy from time to time. We reserve the right to make changes to this Privacy Policy at any time, without prior notice. We encourage you to periodically review this page to stay informed about our privacy practices. This Privacy Policy was last updated on the date indicated above.

10. Contact us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

You can contact us by emailing us atcontact@chatreal.ai.